Double charge for Pro plan without activation – need support

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Hello Hugging Face team,

I subscribed to the Pro plan twice on June 9, 2025, using a Visa card ending in 0317. Both transactions of 7.386 JOD each were successfully processed, but I did not receive any Pro features, confirmation emails, or invoices.

Here are my details:

  • Email: [email protected]
  • Username: @BelalRabah
  • City: Zarqa
  • Country selected during payment: United States
  • Payment method: Visa (Orange Money)
  • Date of transactions: June 9, 2025

I have attached a PDF file with two Orange Money payment confirmations.

Please assist by activating my subscription, or issuing a refund if activation is not possible.

Kind regards,
Belal Bin Rabah

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If you are unable to subscribe successfully, a refund will be automatically initiated, and the final refund will be completed within approximately two weeks. However, there is a possibility of issues arising, so if you have any concerns, please contact Hugging Face by email. [email protected] @meganariley